Customer Care

For the majority of people, satisfying interactions and receiving good customer care services is an important selling point.

Netex offers a wide range of customer care services designed to help you enhance and strengthen your relationship with existing customers as well as to acquire new ones. Having an experience of more than two decades in the industry, we have created and developed effective services and strategies, customized to the needs of each client.
With users across the world needing regular tasks fulfilled as quickly as possible, automation of services has become a requirement for any business that wants to maintain a competitive edge in its industry sector. In other words, you have to make sure that you are available to your customers on all communication channels they may prefer, regardless if it’s via e-mail, phone, or through a live chat on your website. People should be able to get in touch with you hassle-free and always receive a fast, friendly and efficient response to any of their requests, demands, or questions.

Customer Care & Call Center services

AI-powered digital solutions are designed to improve every aspect of your business by transforming customer service interactions. This includes the online experience of customers, their loyalty, the brand’s reputation, preventive assistance, and even revenue generation.

In order to provide an extensive range of customer care services, our call center network is available to offer support in over 30 languages. Our friendly agents are prepared to ensure that your customers’ requests are fully satisfied. They help you gain their loyalty and attract new business. We become your brand ambassadors, by becoming experts in your products, services, procedures, and policies.

Social Media

Expand your social media reach. Use your online presence to present your products and services. Social media platforms have become trustworthy channels for users to share their reviews, experiences, and interactions with a certain brand.

Netex provides a fully engaged social media experience by monitoring, analyzing and engaging your online community. Moreover, we will develop strategies to prevent social media crisis, handle shitstorms, and identify any potential elements that could harm your business.

Self-service Automation

Self-service automation allows users to solve some or part of their requests without involving your staff and helping you focus on your core business. The most common form of providing self-service automation is through an IVR (Interactive Voice Response). This is an automated call center system that interacts with customers, gathers the necessary information, redistributes calls to the departments, or staff members able to provide assistance.

The main benefits of implementing and using self-service automation services include offering faster, round the clock service to your customers, saving time, human resources, and providing a positive end user experience.