Our mission is to support the success of online businesses worldwide through our high tech products and strategic automation. Our services are designed to create engagement, boost sales and grow your business. We help you build a connection between your customers and your products or services through the Internet.
Founded in January 2000
Netex operates through its two main offices in London and Germany
Netex was initially founded in January 2000 as an Internet Service Provider in the city of Resita. In time, we have continuously grown our company, by opening several offices in Romania and seven other Eastern European countries. In addition, we expanded our range of services to meet the needs of our customers. We are specialized in providing a full range of services for online businesses.
Currently, Netex operates through its two main offices in London and Germany. Our staff is located in eight offices in Romania, four in Serbia, five in Ukraine and one office each in Belarus, Georgia, Bosnia-Herzegovina and the Republic of Moldova.
We have the necessary experience and know-how
Customer care services in over 30 languages
Our service range is designed to fully cover the needs of online businesses through customized solutions.
These include customer care, online marketing, logistics, data processing, data analytics, IT-management and custom software development.
Corporate Social Responsibility
Having secured a strong position in our industry sector, we developed an extensive corporate responsibility strategy. The Netex Academy training programmes offer Java, PHP, and customer care training free of charge to any interested member of our community.
Netex Academy was created based on our experience accumulated over the years. The educational strategy is designed to help future generations cope with the challenges of ensuring high-quality services.
Netex is also a member of the German Business Club of the Banat Region in Romania since 2013 and a board member since 2016.
Our Mission
Our Mission
A connection between your customers and your products or services through the Internet
Our mission is to support the success of online businesses worldwide through our high tech products and strategic automation. Our services are designed to create engagement, boost sales and grow your business. We help you build a connection between your customers and your products or services through the Internet.
We aim to be a partner for our clients, with the goal to grow and develop, sustainably, together. Therefore, we always focus on finding the very best solutions to meet their current and anticipate their future demands.
Netex provides the best human and technical resources to become a one-stop-shop for e-commerce businesses. Our extensive service range covers everything from setting up an online business and creating online marketing campaigns to providing excellent customer care. We also offer IT and logistics support.
Part of our strategy is to help you understand the data gathered from your customers. We make it part of our mission to provide you with detailed feedback on the impact of your products on the target market.
Our products, services, and solutions are focused on increasing your efficiency and ROI through disruptive ideas
Artificial Intelligence, Big Data, and Analytics changed the approach of company data and lead all data-based businesses toward an innovative area. Artificial Intelligence is also the catalyst for the rapid evolution of customer care systems and prospects. AI-based products are especially used in e-commerce, marketing, and product management.
Online businesses need to adapt to the shift dynamics in day-to-day activities. Our products, services, and solutions are focused on increasing your efficiency and ROI through disruptive ideas. All of these are creating a new type of relationships with the end user by offering new experiences through smart virtual businesses. AI-based systems can also be used in back-office, store management, inventory and product recommendations. This is possible through analytics provided by customer activity data.
We integrate AI into many of our customer care and technology products. Our team has decades of industry experience and a deep understanding of industry-specific market trends. Our solutions solve key business issues and eliminate the need for you to create, train, and set up a team to handle these specific processes.
Our Values
Disruptive thinking
Our approach is to increase efficiency and at the same time reduce complexity through disruptive ideas.
Disruptive innovation refers to that type of innovation that brings a huge change of paradigm in the industry. It configures new markets or turns an inaccessible product into a mass product. We help you uncover new markets for your products or to create demand for innovative ideas.
Traditional business models fail due to unpredictable challenges. However, our out-of-the-box fully customizable solutions are a real game changer for our business partners.
Growth
We strongly believe that the success of any type of business involves embracing all opportunities to learn and constant improvement.
Over the years, we were able to stand out because we invested in continuous education for our employees. We constantly develop not only as an organization but also on an individual level. Continuous learning and individual commitment are the sources of our professional excellence.
We strive to develop the best skills, processes, and leadership. We constantly invest in our human resources to provide excellent services.
Innovation
We strive to improve our services and products constantly and fulfill the needs of our clients.
Innovation is built on curiosity, adventure, and creativity. Any challenges that might come our way only determine us to be more ambitious. We are always thrilled to try something new.
The desire to push the boundaries creates new opportunities to offer products and services that are truly different, and surprising. In other words, to always be one step ahead.
Performance
Challenges are opportunities!
We have a positive attitude towards any difficulties that may come our way. Simply put, we love what we do. With our energy and drive, we consistently challenge norms and reach seemingly impossible productivity levels. We deliver high-quality performance and take responsibility for the services we provide.
Our strategy is to work with dedication. We strive for simplicity while using complex solutions. We also believe that embracing challenges is a way to improve ourselves. When problems arise, we simply find a way to solve them and learn from our mistakes.